A to Z services

The A to Z provides site users with a simple, and efficient means to navigate the many hundreds of sections on your website.

note

Records are not automatically added to the A to Z of services. This allows you to curate the content listed in this navigation tool.

Managing A to Z services

A to Z services are managed via the eGov menu.

If your account has permission to access A to Z services, you navigate to their management area by the following:

1. Click the eGov icon in the left navigation bar. The eGov menu will open.
2. Click the A-Z services link in the first group of links.

A to Z services fields

Field	Notes	Required?
Title	The main title of your service.	✅
Additional Titles	Extra titles for your service. This should be done in instances where the entry may be found under different headings (e.g. Abandoned Vehicles could be called Dumped Vehicles or Cars, Abandoned).
Categories	Navigation categories assigned to this service.	✅
Metadata	Metadata associated with this service.	✅
PID	If the service is a standard service included within the Local Government Service List (LGSL), you can assign the appropriate PID reference to it.
Display Type	Whether your entry should be Page content (e.g. a dynamic service page with rich content and automatically generated links to relevant content) or an External redirect (e.g. a link to a page on another website).	✅
Content	Long description of your service. See Text editor for further details.
Contacts	Associated contacts from the A to Z contacts content type. You may add multiple contacts to a service if applicable.
Availability	Details about service availability.
Accessibility	Details about service accessibility.
Eligibility	Details about service eligibility.
External URL	Redirect destination if you set Display type to "External redirect".	✅

note

The PID List is a common name used to describe the Local Government Services List (LGSL), a standard list of local government services managed by ESD Toolkit. The list can be used to help Local Authorities monitor their compliance with Best Value Performance Indicator 157. A PID Reference refers to a specific service from this list.

Exporting A to Z services

A to Z services can be exported as an XML document for use within back office systems such as Customer Relationship Management (CRM).

To navigate to the export area, try the following:

1. Click the eGov icon in the left navigation bar. The eGov menu will open.
2. Click the A-Z Service Export link in the first group of links. The A to Z service export form will open.

note

Export settings should be set before attempting to export the A to Z.

Export fields

Field	Notes	Required?
Source / Filename	Filename for the generated XML file.	✅
Version	The version number of the export.
Status	Used indicate the status of the data (e.g. draft or final).
Site	Used to indicate which of your sites the export is relevant to (e.g. local, portal, website or intranet).
Categories	Taxonomy categories relevant to this export.
Include Contacts	Whether you wish to include related service contact information in your export.
Services	The services to include in this file, either individual services or all services staring with a specific letter.	✅

Export settings fields

Field	Notes	Required?
Authority ID	Your unique Local Authority identifier here.
Authority Name	This should be the name of the Council.
Description	A short description of the purpose of the export file in the space. This may need to be changed depending on what you are going to use the export for. An example could be 'A to Z services export file for shared services portal.'
Title	A descriptive Title for your export file (e.g Local Authority A to Z Services).
Publisher	Any Publisher details here (e.g your authority name).
Author name	The author's name (this could be a generic organisation name or an individual named officer).
Author Job title	If using an individual named officer as the author you can indicate their job title.
Author Department	If using an individual named officer as the author you can indicate their department.
Author Telephone	A contact number for the author.
Author PAON	The Primary Addressable Object (PAO) relates to the main building in which the service is provided. For example,the main building would be Universe House, 1 Merus Court.
Author SAON	The Secondary Addressable Object (SAO) relates to the unit within the main property from which the service is provided. For example, if the units within Universe House were 501 to 504 then the main building would be the 501 to 504.
Author Street Name	The street name (e.g. Merus Court)
Author Street Town	The town name, if appropriate.
Author Post Town	The post town name (e.g. Leicester).
Author County	The county name, if appropriate.
Author Postcode	The postcode here (e.g. LE19 1RJ).