Jadu Connect - Reference of most recent case for user
- What is it? This formula will return the reference of the most recent case associated with the signed in customer, for a specific case type.
Setup
The formula requires integration with Jadu Connect to be configured. This can be done under Settings > Integrations > Jadu Connect.
Inputs
This formula requires 1 input to be passed through to it, the case type to match in Jadu Connect.
Return values
| Value | Description |
|---|---|
| A case reference | If the customer has at least one case of the specified type. |
| none | Otherwise. |
Note: return values are case sensitive
Formula Logic
-
The customer's Jadu Connect access token is obtained, as they are signed in.
-
Jadu Connect is queried using this token, to fetch all of the customer's cases of the specified type.
-
The reference of the first case is the result of the formula.