Troubleshooting
An event in 'Manage Bookings' is listed as 'Calendar not found'
| Cause | Resolution |
|---|---|
| The calendar that the booking was created against has been removed in Outlook | No resolution - the calendar cannot be found due its deletion in Outlook |
| The Office 365 integration has been disabled | Check the client ID and secret are correct in the Office 365 Integrations page, and re-save them. |
| The account used to connect to Outlook 365 has been de-authorised | Authorise the necessary account in the Integrations page. |
A calendar is displaying as 'Sorry, no slots can be booked at the moment. Please try again later.'
| Cause | Resolution |
|---|---|
| The question is configured against a calendar that has been removed or cannot be accessed | In the question settings, click 'Refresh Calendars'. If the dropdown changes to 'Please Choose', select a different calendar. If the drop down is empty, check that the Office 365 Integrations page has been completed correctly, with the correct accounts are authorised. |
| The question is configured against an Event Booking Configuration that has been removed | In the question settings, select a new Event booking Configuration. |
| The account used to connect to Outlook 365 has been de-authorised | Authorise the necessary account in the Integrations page. |
| The Office 365 integration has been disabled | Check the client ID and secret are correct in the Office 365 Integrations page, and re-save them. |
An event in 'Manage Bookings' is marked as 'Read-only'
Read-only bookings are not necessarily a problem - they are just unable to be edited or changed.
| Cause | Resolution |
|---|---|
| The calendar that the booking was created against has been removed in Outlook | No resolution - the calendar cannot be found due its deletion in Outlook |
| The question that the booking was created against has been removed | No resolution - the question cannot be found due its deletion from the form |
| The account used to connect to Outlook 365 has been de-authorised | Authorise the necessary account in the Integrations page. |
| The Office 365 integration has been disabled | Check the client ID and secret are correct in the Office 365 Integrations page, and re-save them. |
A certain date/time slot is unavailable for booking
| Cause | Resolution |
|---|---|
| All possible simultaneous events are booked for the slot | No resolution - this is the intended behaviour. Consider increasing the number of simultaneous bookings in the Event Booking Configuration. |
| A slot has been blocked by a manually added event in Outlook | Remove the blocking event manually in Outlook. |
A certain date/time slot is available for booking when it should not be
| Cause | Resolution |
|---|---|
| The slot has not been blocked by a manually added event in Outlook | Add a blocking event manually in Outlook. |