Skip to main content

Onboarding guide

This guide is for organisations who are implementing, or are considering implementing, Jadu Community Central.

It is intended to provide a high-level outline of who will need to be involved from an organisation, the process and tasks that will be required, and instructions for getting started.

This guide is intended for Managers, Heads of Departments / Service, Business Analysts, and Project Managers.

Influencing Factors​

There are influencing factors to be considered when estimating and planning the length of an implementation and project schedule:

  • The number of additional modules purchased
  • The requirement for any custom developments or professional services
  • Technical architecture, server and network configuration
  • The chosen design process
  • Implementation and testing of the platform
  • Availability of in-house skills and resources
  • Business process analysis and prioritisation of processes and online forms to be built to provide the greatest value
  • Content governance and management planning
  • Project governance
  • Project initiation assesses all these factors required to develop a realistic project schedule

Project Timescales​

A typical Jadu Community Central project duration is between 3 - 8 months depending on:

  1. The number of services required for launch
  2. Whether the Confirm instance has all the required data in appropriate structures (e.g. Assets, Service/Subject codes, Attributes)
  3. The required dependencies all being available
  4. The approach taken for the design and build of templates (redesign or theme)
  5. The amount of content and resources available from the organisation

Project Structure​

Key stages of a typical project would entail the following activities. The project plan mirrors this structure.

  • Project Initiation and Planning
    • Project Start Meeting
    • Confirmation of requirements / project deliverables
    • Project Documentation
  • System Installation and Configuration
    • Infrastructure setup
    • Installation and configuration of software
    • Setting up users
    • Integrations hub
    • Search Implementation
    • Payment Integration
  • Training and Content Population
    • Manual Content Migration
    • Building of forms (Central) and case types (Connect)
  • Design and Build
    • Design concepts
    • Build templates
    • Custom Developments
  • UAT
    • Load / Penetration Testing (if applicable)
    • Fixes
  • Go-Live
    • Site name / URL change
    • SSL certificate
    • Final checks and fixes
    • Acceptance certificates
    • DNS changes / site live
    • Search configuration