'Report a problem' Form
Jadu Central forms are used to capture any information about the issue and optionally the reporter, that you may need in order to raise an Enquiry in Confirm. This may include asking for details to categorise and/or determine the severity of the issue, requesting photographs, etc.
Capturing location and asset data from Confirm
Prefills should be used to capture details that are passed into the form via the url, linked to from the map widget. These details would likely include:
- easting
- northing
- site code
- asset ID you may also want to consider capturing details of who is responsible for maintenance, so that you can prevent the user submitting the form if this lies with another party.
You will need to determine the name of each URL parameter in order to configure the prefills, the easiest way to do this is to configure the "Form link URL" in the Confirm map widget settings, view the widget on the site as a user and look at the resulting url. This may look something like:
from this we can tell that the names of the url parameters are as follows:
| Detail | URL parameter name |
|---|---|
| Easting | easting |
| Northing | northing |
| Site code | features_sitecode |
The URL parameter names will depend on which tables/fields have been used in the Data Source that has been defined for the map layer which the user is reporting against.
Non-map reporting route
As a general rule, it’s not possible to make an online map fully accessible, therefore it is advised that the user is offered an alternative way of reporting their issue if they are unable to use the map
For UK customers, the way that this is typically done is providing a direct link to a form containing an integrated street lookup component as the USRN of a street is equivalent to the Confirm Site code.