Received Payments

Payments collected by PayBridge can be reviewed in the Payment area. In this interface, orders can be viewed, exported and completed.

Managing received payments

Payments are managed via the PayBridge menu.

If your account has permission to access payments, you navigate to their management area by the following:

1. Click the PayBridge icon in the left navigation bar. The PayBridge menu will open.
2. Click the Payments link and a list of received payments will be shown. The view on page load is 'Submitted', and can be changed by using the "Status" buttons.

Filtering received payments

The list of received payments can be filtered by status by clicking the filter buttons above the list.

Status	Notes
Started	Received payment that have been started but not yet paid for.
Submitted	Received payment that have been paid for but not yet completed.
Processed	Received payment that have been completed in the Control Center.

Viewing a specific received payment

A received payment can be viewed in more detail by clicking the corresponding order number in the list view.

The Payment details interface includes:

• the currency paid in
• the payment provider used
• an itemised list of services purchased
• details for the submitting customer or administrator if applicable
• any notes associated with the received payment

Adding notes to a received payment

To add notes to a received payment:

1. Open the received payment you wish to add notes to.
2. Add your notes to the Notes textarea at the bottom of the page.
3. Click the Save Notes button to save your changes.

Exporting received payments

Received payments can be exported as fixed-width, CSV or XML files.

To export received payments:

1. Navigate to the received payments management area
2. Open the Actions menu and select Export Order(s) from the available options.

Received payment export data

The data present in the exported file are identical regardless of format, and are as detailed in the table below:

Field	Data	Fixed-width info
date	The date the order was submitted, in the format dd/mm/yyyy	Always 10 characters
time	The time the order was submitted, in the format hh:mm	6 characters, left-aligned
reference	The item reference number	15 characters, left-aligned
fund	The fund code relating to the service	4 characters, left-aligned
cardType	The card type of the order	8 characters, left-aligned
amount	The amount of the order item	10 characters, right-aligned
orderID	The id of the order that the item is part of	12 characters, left-aligned
orderItemID	The id of the order item	12 characters, left-aligned
payeeName	The name of the payee, blank if payees are not used	30 characters, left-aligned
payeeTel	The telephone number of the payee, blank if payees are not used	30 characters, left-aligned
payeeEmail	The email of the payee, blank if payees are not used	40 characters, left-aligned
payeeAddress1	The first line of the payee's address, blank if payees are not used	30 characters, left-aligned
payeeAddress2	The second line of the payee's address, blank if payees are not used	30 characters, left-aligned
payeeCity	The city that the payee lives in, blank if payees are not used	30 characters, left-aligned
payeePostcode	The postcode of the payee, blank if payees are not used	10 characters, left-aligned

Completing a received payment

To complete a received payment:

1. Navigate to the received payment management area
2. Click the checkbox next to the payments you wish to complete
3. Open the Actions menu and select Complete Order from the list of options. After completing an order its status will change from "Submitted" to "Completed".

Viewing payment logs

Payment logs may be useful for tracing an order, or resolving customer queries.

The following data is logged:

Field	Info
orderID	The id of the order in the Jadu database
PSP	The payment provider used for processing this order
Jadu Order Reference	The reference assigned to the order by PayBridge
Order Total	The total of the order
Last Updated	The time of the log entry
PSP Order Reference	The order reference given by the payment provider
Response Code	The response code returned from the payment provider
Additional Info	Anything else of interest returned from the payment provider

note

PayBridge logs both request and responses for communication with payment providers. Request lines will have PSP Order Reference and Response Code set to a meaningless value, such as "n/a", as there is no data to log for these before contact is made with the payment provider.

It is also normal to see multiple request lines per order, as a customer may change their order before proceeding to payment, and PayBridge logs the request each time.