Troubleshooting Forms

Technical fault errors

Sometimes, Jadu Central may be unable to progress through a form. This can happen for a number of reasons, but the most common are timeout errors (the customer has taken too long to complete a page), and CSRF errors (Jadu Central was unable to verify the current session).

These errors are both logged against the received form, to help troubleshoot problem submissions.

To see if any error occurred during a submission, go to Received Forms and open the submission with the matching reference. Click on the Log tab. Any errors, such as CSRF or timeout problems, will be displayed here.

PDF form generation is not working.

Check that Java Runtime Environment is installed, and that the PATH environment variable is set correctly.

Internal Server Error when a user uploads a file with their form submission.

Check the maxRequestLength setting within your Web.config file and increase if appropriate.