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Form reports

tip

For reports that include a Time Period setting, when you select the option "In the following date range", two additional settings are available:

  • From: the date to start the report on.
  • To: the date to end the report on.

All form reports have the option to:

  • Sort alphabetically by column
  • Filter
  • Export as csv
NameDescriptionSettingsColumns
Action notificationsList of forms where rules are created to automatically trigger actions
  • Admin (optional)
  • Form (optional)
  • Form name
  • Administrator name
  • Notification link
Average completion time by customer services advisorHow long it takes for a form to be completed by advisor
  • Advisor
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Form name
  • Average time (hours, minutes, seconds)
  • Average time in seconds
Average time taken to complete a form summaryHow long it takes to complete a specific form categorised by public and internal submissions in the report time period.
  • Form
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Type (public submission, internal submission)
  • Average time (hours, minutes, seconds)
  • Average time in seconds
Customer service advisor summaryTotal amount of form submissions for each admin in the report time period.
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Advisor (name)
  • Total submissions
Event Booking SLABookings by time period.
  • Form (optional)
  • Calendar (optional)
  • Configuration (optional)
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Requested Date/Time
  • First Available Start Date/Time
  • First Available End Date/Time
  • Booked Start Date/Time
  • Booked End Date/Time
  • Calendar
  • Event Configuration
  • Form
  • Page
Failed actionsList of failed form actions by time period.
  • Form (optional)
  • Action
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Reference #
  • System
  • Action
  • Response
  • Error
  • Received Form Link
Forms by channelAll forms by channel (web, internal, embedded).
  • Channel (All, Web, Internal, Embedded)
  • Title
  • Web (Yes, No)
  • Internal (Yes, No)
  • Embedded (Yes, No)
  • Edit Link
  • Live Link
Forms by live statusAll forms by status (All, Live, Not Live, Archived).
  • Status (All, Live, Not Live, Archived)
  • Status
  • Title
  • Edit Link
  • Live Link
Forms by visible statusAll forms by status (Visible, Not Visible).
  • Status (Visible, Not Visible)
  • Status
  • Title
  • Edit Link
  • Live Link
Forms owned by adminAll forms owned by a specific admin.
  • Admin
  • Title
  • Owner
  • Edit Link
  • Live Link
Forms using actionForms using the selected actionAction
  • Title
  • Edit Link
  • Live Link
Forms without an ownerAll forms without an owner.None
  • Title
  • Edit Link
  • Live Link
Popular formsHow popular forms are based on the amount of submissions they've received in the report time period.
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Form Title
  • Count
Received forms by customer service advisorCompleted forms submitted by the advisor in the report time period.
  • Advisor
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Reference
  • Form Title
  • Date Time Started
  • Date Time Completed
  • View Received Form
Received forms by formAll the received forms for the selected form in the report time period.
  • Form
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Reference
  • Date Time Started
  • Date Time Completed
  • Channel
  • View form
Received forms submitter summaryAmount of forms received by each type of user in a period.
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Type (Registered / Logged in user, Unregistered user, Recorded by Administrator)
  • Count
Received forms summarySummary of (in)completed form submissions in the report time period.
  • Time period (last 24 hours, last 7 days, last month, last 6 months, last year, date range)
  • From date (optional)
  • To date (optional)
  • Type (Complete, Incomplete)
  • Count