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SSO for Staff Users

Staff users are internal users who belong to the organisation operating Connect. They typically:

  • Are employees or contractors of the organisation
  • Authenticate using the organisation’s identity provider (for example, via SSO)
  • Access Connect to manage, process, or administer cases and workflows
  • Have elevated permissions compared to external users

Example: council officers, university staff, internal support teams.

  1. Click the Settings Icon in the left-hand navigation bar. The Settings menu will open
  2. Click the System link from the menu
  3. Click the Integrations Hub tab heading. A list of integrations will now be shown.
  4. Click the SAML Admin Authentication option from the list of integrations. The SAML Admin Authentication integration settings will open.

SAML admin authentication general settings