Transitions

Transitions are the routes that can be taken on a case to go from one status to another. An example might be a transition called Start which moves a case from the status Open to the status In Progress.

A transition can originate from multiple statuses but can only move a case to a single status, for example the Start transition might take a user from the statuses Open or Submitted to the status In Progress.

Applying a form to a transition

In order to prompt the user to add or update case details when a transition is applied, you can optionally display a case form to the user. To do this, when editing the form, choose the transition(s) you would like the form to be shown on.