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General problems

Connectivity to Jadu Connect​

Check that your application server is able to connect to the Jadu Connect OAuth endpoint.

curl -i “https://myorg.q.jadu.net/q/oauth/v2/token”

Common problems with connectivity are caused by:

  • SSL - Jadu Connect requires TLS v1.2 or higher, check that your application supports this.
  • Hosts entries
  • All outgoing connectivity blocked
  • Missing proxy configuration
  • Lack of DNS service

Proxy / reverse proxy​

If configured incorrectly, these can interfere with the request URI being passed to & from Jadu Connect.

This should be checked and corrected or disabled.

SSL / TLS​

Jadu Connect requires TLS v1.2 or higher, check that your application supports this.

Make sure all packages on the server are up to date by running apt-get / yum update.

Redirect URI mismatch​

Any value passed as the redirect_uri parameter must match exactly with a redirect_uri listed against the Jadu Connect OAuth client.

When this happens you will be presented with a Page not found error within the Jadu Connect Control Centre.