Session Timeout
Session timeouts are a standard security feature in online systems. They help reduce the risk of unauthorised access if a user leaves their device unattended or forgets to log out.
Connect automatically ends inactive user sessions after 60 minutes to help protect account security and prevent unauthorised access, this duration provides a balance between security and convenience, giving users time to work without frequent interruptions while still limiting potential exposure.
A session will automatically expire if there has been no activity for 60 minutes.
Actions such as loading a new page, saving a form, or posting a message count as activity and will reset the timer.
When the session ends the user will be redirected to the login page. Any unsaved changes will be lost.
The session timeout length is currently fixed at 60 minutes for all users and cannot be changed. We recommend saving regularly to avoid losing unsaved changes and If leaving the system unattended, log out manually to protect your account security.
Case Timeline
After 10 minutes of inactivity, a message will appear asking if the user is still there.
If there is no response, the session will end after 60 minutes and the user will be logged out.
